Livingroots Agro Research operates the website Livingrootsagro.com, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a secure and seamless online shopping experience (the “Services”). Livingroots Agro Research uses WordPress, along with integrated e-commerce tools and plugins, to power and manage its online store.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
We collect personal information necessary to provide our products and services effectively. This may include:
- Contact Information: Name, billing address, shipping address, phone number, email address
- Order & Transaction Information: Products purchased, order details, payment confirmation, invoices, order history
- Payment Information: Payment method details (processed securely through third-party payment gateways; we do not store full card details)
- Account Information: Username, password, saved preferences, and purchase history (if you create an account)
- Communication Data: Messages, inquiries, reviews, or feedback you share with us
- Device Information: IP address, browser type, device details
- Usage Data: Pages visited, time spent, browsing behavior, cart activity
Sources of Personal Information
We collect personal information from:
- Directly from you: When you place an order, create an account, subscribe, or contact us
- Automatically: Through cookies, analytics tools, and tracking technologies
- Payment processors and service providers: To confirm and complete transactions
- Third-party integrations: Such as shipping, marketing, or analytics services
How We Use Your Personal Information
Order Processing and Fulfillment
- Process and confirm your orders
- Arrange shipping and delivery
- Manage returns, refunds, and exchanges
- Send order updates and invoices
Account and Customer Management
- Create and manage your account
- Maintain purchase history and preferences
- Provide customer support
Payments and Security
- Process payments securely through trusted payment gateways
- Detect and prevent fraud or unauthorized transactions
Marketing and Promotions
- Send promotional emails, offers, and updates (only with your consent)
- Recommend relevant products based on your browsing or purchase history
Improving Our Services
- Analyze website usage and customer behavior
- Enhance website performance, usability, and product offerings
Legal Compliance
- Comply with applicable laws, taxation, and regulatory requirements
How We Disclose Personal Information
We may share your information with:
- Payment gateways for secure transaction processing
- Shipping and logistics partners to deliver your orders
- Service providers (hosting, analytics, email marketing, technical support)
- Marketing partners (only where permitted)
- Legal authorities when required by law
We do not sell your personal information to third parties.
Payments
All payments are processed securely through third-party payment gateways. We do not store or have access to your full credit/debit card details. Payment providers may collect and process your data in accordance with their own privacy policies.
Shipping and Delivery
To fulfill your orders, we share necessary details such as your name, address, and contact number with logistics and delivery partners. This information is used solely for order delivery and tracking purposes.
Cookies and Tracking TechnologiesWe use cookies and similar technologies to:
- Enable shopping cart functionality
- Remember your preferences
- Improve website performance
- Analyze traffic and user behavior
You can control cookies through your browser settings.
Third-Party Services and Plugins
Our website is powered by WordPress and may use third-party plugins (such as WooCommerce, analytics tools, and marketing integrations). These services may collect limited data necessary for their functionality and operate under their own privacy policies.
Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.
We retain your information only as long as necessary for:
- Order fulfillment and customer service
- Legal and tax obligations
- Business and operational needs
Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
You can unsubscribe from promotional emails at any time using the link provided in the email.
International Data Transfers
Your information may be processed or stored outside your region through our service providers. We ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy:
Livingroots Agro Research
Website: Livingrootsagro.com
Email: info@livingrootsagro.com
Address: 12/115B, Kozhikode, Kerala, India.
Mob: 9995826799